As the hospitality industry faces the brunt of complete/partial lockdown amid Coronavirus outbreak, restaurants around the world offer special takeaways and delivery services. By Tanvi Jain
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Four high-end restaurants at Hyatt, New Delhi — La Piazza, The China Kitchen, TK’s Oriental Grill, and Sidewalk — have initiated delivery for takeaway orders within a distance of five kilometres across Delhi/NCR. They have curated a special delivery menu with selected items from the outlet menu, and a Navratri menu too. This new service will allow people to enjoy their favourite food items like Pizza La Piazza, Minced chicken salad, Chilly chicken, and more, even during the home-quarantine phase.
“We are trying to personalise all the orders as per the preference of our guests, within our limited capacity, while maintaining the quality of food as per standards. We are also exploring opportunities to collaborate with a third party or aggregators to increase our delivery radius,” said Julian Ayers, General Manager Hyatt Regency, Delhi.
Moreover, McDonald’s India has also launched contact-less delivery, so that food can reach customers without being touched with bare hands, and delivered safely keeping in mind adequate social distancing measures. Right from the one who assembles the food, to the one who packs, and then the person who delivers it, won’t touch the food with bare hands. In fact, after delivering the sealed packet, the delivery boy will remain at a safe distance as the customer takes the food.
Similar measures have been taken by food delivery apps Zomato and Swiggy as well, which include telling customers to let the delivery boy leave the package at the doorstep, and also providing financial assistance to all its carriers.
2. The United States Of America
Many restaurants across different parts of America are offering takeout-only option in light of the Coronavirus pandemic. In New York, for example, most bars, cafes and restaurants have shut down dine-in arrangements, and are offering only takeout and delivery food options. Governors of California , Massachusetts, and Pennsylvanian have ordered all their restaurants to suspend dine-in services.
3. The United Kingdom
The UK Government has granted permission to pubs and restaurants to operate as takeaways. The Downing Street has also assured to relax planning rules for restaurants and pubs during the Coronavirus outbreak. However, the measures will be applicable only to hot food and drinks, whereas alcohol will remain subject to license laws. Fast-food giant McDonald’s has also decided to shut down all its UK restaurants and provide only takeaway and drive-thru services.
Restaurants across Ireland are also introducing takeaway menus, home delivery services and contactless payment methods. Many are offering meals at subsidised rates as well, in order to keep their business running at a time when many eateries have been left deserted due to lack of customers. Many Dublin based restaurants that never had takeaway service are switching to this method for the first time. They are even adding specific dishes to the menu that can travel well.
Restaurants across Sydney, Melbourne and Adelaide are switching to takeout or delivery services. Some are even delivering alcohol without any additional charge. Many are offering huge discounts upon ordering delivery, with the food being packed in vacuum-sealed containers. While some are completely turning into takeaway restaurants only, some where there is still dine-in available are coming up with distance-dining option.