Three iconic properties – The Fullerton Hotel Singapore, The Fullerton Bay Hotel Singapore and The Fullerton Hotel Sydney inspire guests to stay with confidence. Read on to know what the hotels are doing to elevate guest experience in the post-COVID-19 world. By Bayar Jain
Located in the heart of the Lion City’s financial and cultural districts, the award-winning The Fullerton Hotel Singapore and The Fullerton Bay Hotel Singapore have long been favourites among travellers, and justifiably so.
The overwater Fullerton Bay Hotel Singapore exudes a classical and elegant atmosphere which captures the city’s modernity. The guest arrival experience has been carefully choreographed to celebrate the transition from the past to present as one steps into the Art Deco-style Clifford Pier, a former landing point for Singapore’s early settlers–which now serves as the main entrance and lobby of the hotel–before walking through the sleek modern building with elegantly appointed spaces.
Across the road, The Fullerton Hotel Singapore—located in the Fullerton Building from 1928—pays homage to the heritage and history of the city. Once home to the nation’s General Post Office, The Exchange, Chamber of Commerce and The Singapore Club, today, a 400-room heritage hotel stands tall instead.
Beyond Singapore, The Fullerton Hotel Sydney, too, is located in the heart of the city’s financial and fashion district.
Steeped in character and elegance, the luxurious The Fullerton Hotel Sydney is housed in the historic former General Post Office building. When here, one can feel the city’s pulse and enjoy the proximity to iconic landmarks such as Darling Harbour, the Royal Botanic Garden, Barangaroo, the Sydney Opera House and the Museum of Contemporary Art, as well as theatres and noteworthy restaurants.
Despite the stark contrasts, a thread of being centrally located to many of the city’s attractions and allowing guests the chance to immerse in rich culture, heritage and arts, binds the three properties together. A shared commitment to care and cleanliness elevates the experience further.
At all three properties, guests can expect enhanced cleanliness practices for utmost safety. This includes mandatory temperature taking, collecting health declaration forms from all guests, contact tracing measures, air purifiers in public spaces, regular disinfection of high-touchpoint areas and social distancing measures. Gloves and surgical masks are also worn by all guest-facing team members. Each property has received the SafeGuard Hygiene Excellence and Safety Label by Bureau Veritas (BV)—a world leader in testing, inspection and certification services.
Moreover, The Fullerton Hotel Singapore and The Fullerton Bay Hotel Singapore—including all restaurants and bars—have received the SG Clean certification, an official endorsement by Singapore’s National Environment Agency which certifies the high standards of environmental public hygiene. The Fullerton Hotel Sydney has been registered with the NSW government as a COVID safe business, wherein all team members have also completed the Australian Government COVID-19 Infection Control Training, a hygiene and health certification.
Cleanliness measures, too, are top-notch, owing to the use of hospital-grade disinfectants (including handheld disinfectant spray machines which utilise electrostatic spraying technology), and a provision of hand sanitisers and antibacterial wet wipes in all guest rooms. The same care is kept in mind during the dining experiences wherein dining buffets have been replaced with individually plated or boxed meals, and an interactive Tapendium digital concierge service via guest-room tablets to ensure a minimal contact experience. At the dining outlets, the spaces have been redesigned keeping social distancing in mind, while envelopes to store used masks and individually wrapped antibacterial wet wipes have been laid out for guests. An option of choosing between printed menus (which is either single-use or sanitised with hospital-grade disinfectant after every use) or digital (accessible by scanning a QR code) is also available.
Aware that travel plans may be temporarily stalled, the three properties have recently launched a selection of Fullerton vouchers which are valid for 12 to 36 months from the date of purchase. At The Fullerton Hotel Singapore, a Luxury Oasis voucher package allows couples to enjoy intimate moments as they indulge in a full suite of Straits Club privileges which includes daily Chandon breakfast, afternoon tea, evening cocktails and canapés, before ending the perfect day with an exquisite four-course set dinner delivered to the guest room.
On the other hand, at The Fullerton Bay Hotel Singapore, guests can pamper themselves with the Idyllic Escapade voucher package, which awards guests with a relaxing retreat at the property. Paired with a dining credit worth SGD 150 (approximately INR 8,150), patrons can make the most of their vacation by indulging in a selection of delectable dining offerings from La Brasserie’s classic French bistro favourites and fine wines to The Courtyard’s lavish Afternoon Tea.
At The Fullerton Hotel Sydney, an Indulgent Escapade voucher allows guests to make the most of their stay with late check out at 12.00 pm and a delectable breakfast.