In a first, Thomas Cook and SOTC are now providing COVID-19-negative certification in India. Here’s what we know so far. By Tanvi Jain


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Thomas Cook (India) Ltd. and SOTC Travel Ltd., have partnered with ICMR accredited medical centres across India, thereby becoming the first travel service providers to offer seamless, end-to-end COVID-19-negative certification in India.  

This initiative to support customers is an extension of the Thomas Cook and SOTC Assured Safe Travel Programme in partnership with Apollo Clinics. The services include — assistance on requirements/procedures for COVID-19 testing via ICMR accredited centres, information on multiple locations/options available for the test, scheduling appointment for the test pan India, making payment to the medical centre on behalf of the customer, coordination between customer and medical centre for the end-to-end process and sending test report to customers on their email.  


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Some of the benefits which the customers can expect from these services are contactless facilitation and support across India, test by renowned ICMR accredited medical centres ensuring safety and health protocolscentres conveniently located close to work/residence, appointment as per customer’s convenience with at-home serviceavailability of report results between 24 to 48 hours, and emergency guidance available on WhatsApp, call and email.  

All they need to do is contact Thomas Cook/SOTC at They can also email at [email protected].com or call 9321582599 between 09:00 am to 06:30 pm from Monday to SaturdayThen they need to select if they want to book a lab visit or at-home service and also give a date and time preference at least two to four days prior to the departure, based on the country’s protocols. 


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“In yet another pioneering initiative to support our customers during these challenging times, we are delighted to announce our tie-up with renowned ICMR accredited medical centres to manage a smooth and seamless end-to-end process with contactless COVID-19-negative certification services across India. Our expertise ensures that we manage all the complexities of the process seamlessly — be it the specific formats, differing time frames required by each authority and coordination between the medical centres to deliver a delightful, hassle-free experience for all our customers,” said Rajeev Kale, President and Country Head – Holidays, MICE, Visa, Thomas Cook (India) Ltd.   

This would certainly go a long way in easing the current concerns of travellers and build trust and confidence. The seamless, end-to-end COVID-19-negative certification services, guarantee the necessary sanitary measures and will assure travellers of hygiene standards thus rebuilding confidence in a hassle-free journey for all our customers,” added Daniel D’souza, President and Country Head, Leisure, SOTC Travel. 

Related: #StepAhead: Thomas Cook & SOTC Travel Partner With Apollo Group To Make Travel Safe