The Accor Group has raised the bar in the fight against COVID-19, by coming up with a list of initiatives for healthcare workers, employees, and their customers. #TnlSalutes. By Tanvi Jain


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Accor Group has recently made food delivery and takeaway options available at few of its hotels, through online food delivery giants Zomato and Swiggy, with elaborate options to choose from. While, Sofitel Mumbai BKC, Novotel Mumbai Juhu Beach Hotel, and Mercure Hyderabad KCPhave come up with the takeaway optionKooX at Novotel Chennai Chamiers Road Hotel has the delivery option set in place. However, some hotels that have offered both takeaways as well as delivery options include The Square at Novotel Chennai SipcotNovotel Visakhapatnam Varun BeachNovotel Vijayawada Varun, and Novotel Chennai OMR. 


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Moreover, the Sofitel Mumbai BKC, together with the owning company Shree Naman Group, has donated 4.5 tonnes of sanitizers to fellow citizens, through the Chief Minister’s Relief Fund and local government agencies, with the help of the police.  

“Accor launches the ‘All Heartist Fund’ which will help employees in financial disarray and individual partners with liquidity issue, as well as stakeholders supporting local communities in the face of the current crisis,” the Accor Group tweeted.  

Furthermore, Pullman and Novotel New Delhi Aerocity along with NGO Earth Saviours Foundation provided food for 300 destitute people. Earlier, this month, Movenpick Hotel Colombo, together with the Colombo City Tourist Hotels Association, provided lunch packets to all doctors, nurses, patients and hospital staff of the Infectious Diseases Hospital (IDH), the primary hospital treating all COVID-19 patients. 

Accor Group COVID-19

Grand Mercure Bengaluru at Gopalan Mall, with the support of owning company Gopalan Enterprises, also reached out to the daily-wage workers at construction sites to provide them with lunch and kits full of essential goods. Similarly, ibis New Delhi Aerocity is also providing complete support and assistance to the Delhi Government by offering rooms as quarantine centre for medical care and observation of the Indian guests who have returned from abroad. 

Accor India has recently initiated thAccor Employee Wellbeing and Assistance Programme to help its employees remain calm under pressure, deal with difficulties and better resolve personal and professional issues. The programme gives team members 24/7 access to experienced and trained counsellors to help them achieve emotional well-being during stressful situations and support them in their quest for mindfulness. 

Accor Group COVID-19

The Accor Group has also announced an employee fund — ALL Heartist Fund — to give medical cover to its staff who don’t have insurance. Moreover, Accor Australia has launched the Lifeworks – Total Wellbeing App, to ensure its team members have access to assistance, support and information during challenging times. In Greater China, Accor Academy, the Group’s internal Learning & Development network has designed and launched a Chinese version of the Keeping a Positive Mindset training programme. In Thailand, Accor’s Corporate Wellness Programme is teaching at-home exercises to do during the lockdown. 

Accor Group COVID-19

Initially, the group had also announced services for front-line medical staff, all French people engaged and mobilised in the fight against the spread of COVID-19, and for the most vulnerable population. In a statement on its official website, it had said, “While the severity of the crisis varies from market to market and hotel to hotel, properties that remain operational are fully committed to serving our guests, government personnel and other authorities that require our services.” 

The company has also set up The Coronavirus Emergency Desk Accor (CEDA) telephone helpdesk, to centralise the needs and to provide accommodation solutions across France in collaboration with Accor Group’s hotel owners and the relevant authorities. It has further allowed all requests to be sent directly to [email protected] 

Accor Group COVID-19

At least 40 hotels of the group offered around 1,000 to 2,000 beds to accommodate homeless people throughout the country. The Group in collaboration with the AP-HP university hospital trust and its partners, also opened this service to all medical staff involved in the fight against COVID-19, so that they could access accommodation near their place of work via the CEDA platform. 

Related: #SomeGoodNews: ITC Hotels Join Fight Against COVID-19 With A Series Of Initiatives